The Evolution of Court Information Systems

Over the last decade, courts have made real progress modernizing their systems. Many courts now use online forms, electronic filing, and guided interviews that explains what users have to fill out.

But one major problem remains: courts still struggle to turn real-life stories into information they can actually use.

Most court technology is built to collect simple answers—checkboxes, short fields, yes-or-no questions. This works when a situation fits neatly into predefined categories. It works poorly when people need to explain what happened, why it happened, or how one event led to another—things that are common in many court cases.

Because of this, the work doesn’t end when a form is submitted. In practice, courts receive filings that are poorly written, lack basic grammar, omit key facts like dates or timelines, or are difficult to read when handwritten. Judges and court staff have to make sense of incomplete or unclear information. This slows case processing and adds significant administrative strain to already overburdened courts.

The next step in court technology will require a different approach—tools that help people turn plain‑English explanations into clear, complete, and legally usable narratives at the point of intake. This shift won’t just make courts more efficient. It creates an opportunity to rethink how access to justice is designed from the ground up.

To explore this idea in more depth, read our CEO Binh Dang’s full article on SubStack: Part 1: The Evolution of Court Information Systems, from the three-part series From Static Forms to Intelligent Systems: The Next Transformation in Court Access.